Privacy Policy

1. Collection of Information

We collect information from you directly, automatically when you use the Site, Platform and Services and from third parties. In general, we collect information as follows:

Account and Profile Information: When you create an account on the Platform, we collect certain personal information about you and your business (if applicable), which may include without limitation your name and/or the name of your business (if applicable), email address, mailing address, phone number, and other information about the nature, size, and scope of your business (if applicable). We also may collect certain demographic information such as your geographical location, time zone, language, age, gender, income, and education. (Some of the information we ask for may be optional). Our goal in collecting such information from you is to provide an efficient, meaningful, and customized experience and to enhance understanding of our Users and their needs. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our Site, Platform and Services, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.

Information Collected Without an Account: Some features of the Services may be used without registering for an account. For example, you may prepare and submit a quote request as a guest. Where you do so, we collect the information you provide in the course of using that feature — including your name, business name, email address and telephone number, the details of your project, and any images or files you upload — even though you have not created an account. We use that information to deliver what you have asked us to deliver and as otherwise described in this Privacy Policy.

Information You Provide About Other People: Our Services are used by professionals working on behalf of their own clients. In the course of using the Site, Platform and Services, you may provide us with personal information about people who are not Users and who have no direct relationship with QUIPA. This commonly includes:

• your clients' names, business names, postal addresses, email addresses and telephone numbers;
• photographs and other images of your clients' homes, premises, furnishings and window treatments;
• measurements, notes and other project details relating to a client's property; and
• the names, business names and email addresses of workrooms, vendors, suppliers and other businesses you work with.

We process this information in order to provide the Services you have asked for — for example, to create and store a project, to produce an estimate or work order, or to deliver a quote request to a workroom you have chosen.

When you provide personal information about another person, you represent that you have the authority to do so and to permit us to use that information as described in this Privacy Policy, and that you have given any notice and obtained any consent required under applicable law. You remain responsible for your own privacy obligations to your clients.

We do not use personal information about your clients to market to them, and we do not sell it. We may contact a workroom, vendor or other business whose address you provide where doing so is necessary to deliver what you have asked us to deliver — for example, sending a quote request you have addressed to them.

If a person whose information you have provided contacts us to access, correct or delete that information, we may refer them to you and may ask for your help in responding.

Content Retrieved from Third-Party Websites: Some features let you give us a web address for a product — a fabric, for example — so that we can retrieve publicly available details about it for you. Where you do, we may visit that page and extract information such as the supplier, product name, item number, width, pattern repeat and composition, and may store a copy of the product image so that it displays reliably in your account. We do this at your direction and for your use within the Services. We are not affiliated with, and do not act on behalf of, the operators of the sites you direct us to.

Payment Card and Banking Information: Users may share relevant payment card or banking information through the Site or Platform in order to pay subscription fees and make other purchases. We use a third-party payment processor to manage and process payments you make from the Site and/or Platform; any payment card and banking information is provided directly to that business and not to QUIPA. In addition, to the extent you may access products or services from any other third-party business or website from the QUIPA Site or Platform, any payment card and banking information is provided directly to that other third-party business or website and not to QUIPA. This means that QUIPA does not request, receive, store, or utilize any payment card or banking information that you may provide to that third party business.

Public Content: We collect the information that you post to the Site in a public manner. For example, profile information such as your name may be displayed publicly on the Site.

Communications: When you communicate with us (via email, phone, through the Site or Platform or otherwise), we may maintain a record of your communication (including call recordings). When you use the Site or Platform to communicate with others, in accordance with applicable law, we may collect and maintain a copy of those communications. We may also invite you to respond to surveys or to give feedback within the Services, and we keep what you choose to tell us.

Transactional Information: If you purchase Services or products from QUIPA, we collect or receive certain information in order to process your request, such as your phone number, address, email, and information related to the products or services you're purchasing.

Platform Activity and Automatically Collected Information: We may collect information about your use of the Site, Platform or Services, such as your search activity, the pages you view, and the date, time and duration of your visit, and we may record sessions of usage with respect to the Platform, Site or Services. These session recordings are captured and hosted for us by a third-party analytics provider identified under "Sharing Your Information" below. We configure session recording so that personal information about your clients is masked and not captured — this includes client names, postal addresses, project display names, free-text project notes, and uploaded photographs and images. We also may collect and store information that your computer or mobile device provides to us in connection with such use, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. For more information, see the "Cookies" section of this privacy policy.

2. Use of Information

We may use the information we collect (including in combination with other data) for purposes such as to: provide the Services and the functionality of the Platform and Site; deliver quote requests and other communications to recipients you designate; improve the quality of the Site, Platform and/or Services; personalize your experience; tailor the content and information that we may send or display to you; offer location customization, personalized help and suggestions; track usage of the Site, Platform and/or Services; facilitate the fulfillment of third-party products or services accessed or purchased through the Site; provide feedback to businesses and professionals whose products or services are listed on the Site; process, store, and deliver your communications; provide customer service and support; offer and administer contests and promotions; improve our Site, Platform and/or Services; conduct quality control and spam and fraud prevention activities; display relevant advertising (on our Site and/or Platform and third party sites); evaluate the success of our advertising; communicate with you about your use of the Site, Platform and/or Services; allow third parties to contact you, either directly or through the Site and/or Platform; respond to your inquiries and requests; send you marketing communications and otherwise message you (in ways described by this privacy policy); back up our systems and allow for disaster recovery; enhance the security of the Site, Platform and/or Services; fulfill transactions authorized by you on the Site or Platform; use as otherwise requested or consented to by you; and to comply with legal obligations. In addition, we use the information we collect (including session recordings) to better understand how Users access and use the Site, Platform and Services, both on an aggregated and individualized basis, in order to improve our Platform and services, respond to User desires and preferences, develop additional products and services, and for other research and analytical purposes. For more information, see the "Cookies" section of this privacy policy.

3. Sharing Your Information

We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third-parties to use for their own marketing purposes. However, in some cases we may allow third parties, including other Users and third-party businesses or websites with whom QUIPA contracts, to contact you through the Site and/or Platform, including for marketing purposes.

We may share some information about you with third parties in connection with your use of the Platform. Our information sharing with third parties generally falls into these categories and purposes:

Recipients You Choose: Where you ask us to deliver a quote request or similar communication, we send it to the recipient you name, at the address you provide. That communication contains the information you put into it — which will typically include your own contact details, your project details, any images you attached, and personal information about your client such as their name and the address of their property. A recipient may not be a User of QUIPA and may have no prior relationship with us. We may also make that communication accessible through a link; any person holding that link may be able to view it. You are responsible for the accuracy of the addresses you give us and for the consequences of forwarding or sharing such a link.

Service Providers: We may share your information with our agents, contractors and other service providers to help run the Site and/or Platform, to help provide Services, and for other uses described in this Privacy Policy. These include:

• Crisp, our customer messaging and CRM provider, with whom we share your name, business name and email address, and — where you have asked us to contact you — a short note describing your request, so that we can respond to you and keep a record of our correspondence;
• Mixpanel, our product analytics and session recording provider. We share your email address, which serves as your identifier, together with information about how you use the Services and the session recordings described in Section 1. We do not send personal information about your clients to Mixpanel, and client information is masked in session recordings;
• Product Fruits, which we use to present in-app messages and surveys and to record the responses you choose to give;
• our third-party payment processor, our email delivery provider, and our hosting and analytics providers.

Analytics and Usage: We may share User information with third parties, such as advertisers, Workrooms, Designers and Vendors, in a form that is aggregated or does not identify you as a person. For example, we may disclose to a third party the number of Users that have visited or viewed certain parts of the Site and/or Platform or purchased or received certain Services. In addition, Users on the Site may also access usage data associated with your public profile. "Designer" refers to designer and decorator Users of QUIPA. For purposes hereof: "Workrooms" refers to Users who make or fabricate soft goods, including fabricators, makers, seamstresses and upholsterers. "Vendors" refers to vendors and suppliers to Users of installation services (including installation and delivery services), other services (excluding services provided by Workrooms), and fabrics, hardware and other materials and products.

Third Party Ad Networks: We use third-party advertising companies to serve advertisements on third party sites, and may work with them to serve ads on our Site and Platform, as well as to assist us in evaluating the effectiveness of our advertising, in accordance with applicable law. These companies use cookies, web beacons, and other tracking technologies to collect information (not including your name, address, email address or telephone number) about your visits to the Site and/or Platform and other sites in order to provide targeted advertisements to you. Please see the Third Party Advertising section below for more information.

Affiliated Entities: We may share information from or about you with subsidiaries, joint ventures, or other companies that may be under common control, in which case we will require them to honor this privacy policy.

Business Transfers: If we are acquired by or merged with another entity, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the other company. We may also disclose certain personal information to a company as part of the planning or review for a potential merger, acquisition or transfer of assets.

Investigations: We may investigate and disclose information from or about you, as required or permitted by applicable law, or if we believe that such investigation or disclosure is (a) necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Platform; or (c) helpful to protect our rights, reputation, property, or that of our Users, subsidiaries, or the public.

Other Users: Certain information that you post on the Site or Platform (for example, your profile and comments) may be made publicly available to other Users of the Site. If you don't want third parties to see, use, disclose or store such information, you should not post it to your profile or the Site. We cannot control such third parties' use, storage or further disclosure of your information. When you post on the Site, you may receive feedback and communications from third parties. The Site or Platform may also enable you to connect, at your initiation, with third-party providers of products and services who you wish to contact outside of the Site; any such information you submit or send to third parties in this manner, including your personal email address, is not subject to this Privacy Policy.

4. Communications

We may use your information to send you communications about the Site, Platform and Services and transactions, including updates to our terms and policies, and about products and services of Affiliated Entities and third party companies and websites. We also may use your information to respond to you when you contact us. Note that you cannot opt out of receiving certain administrative notices, legal notices or transactional messages for services or products you have requested or received from us or via the Site or Platform.

Where another User has asked us to send you something — for example, a quote request addressed to you — that message is transactional and is sent at their direction and on their behalf.

5. Cookies and Other Tracking Technologies

We, and third parties we interact with, including our third-party service providers, may use cookies in connection with your use of the Site and Platform and third-party websites. (Cookies are small data files that may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our Site.) We and our affiliates also use web beacons for similar purposes on our Site and Platform and in HTML emails to our customers (for example, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded). In addition, we and our affiliates may use local shared objects (sometimes called "flash cookies"), java script, log files, and similar technologies (together with cookies and web beacons, collectively referred to as "Cookies" in this policy) to track and analyze site usage and facilitate advertising on our Site and Platform and on third-party sites. We may use this data to customize content for you that we think you might like, based on your usage patterns. We also may use it to improve the Site, Platform and/or Services – for example, this data can tell us how often Users use a particular feature of the Services. We may use Cookies to collect or transmit information about you and your use of the Site, Platform and Services or third-party sites, such as: your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, your interests relating to our Site, Platform and Services and other sites, products, or services and the date and time of your use. When we use Cookies, we do so in order to further Services and features and processes of the Site and/or Platform, provide authentication and security for your transactions on the Site and/or Platform, store your preferences, facilitate relevant advertising, help us learn more about how Users engage with the Site or Platform, and understand your activities after you leave our Site and/or Platform. Our Cookies may be persistent or stored only during an individual session.

It may be possible to disable certain Cookies through your device or browser settings. The method for disabling cookies may vary by device and browser, but can usually be found in preferences or security settings. However, doing so may affect your ability to use the Site, Platform or Services. If you are not comfortable with the above uses of Cookies, please do not use the Site or Platform; we do not change system behavior within the Site, Platform or Services in response to browser requests not to be tracked.

We also use automated devices and applications to evaluate usage of our Site, Platform and Services, including Google Analytics (you can opt out of Google Analytics and review its privacy policy), Mixpanel, which provides product analytics and session recording, and Product Fruits, which we use for in-app messages and surveys. We use these tools to gather information about Users to help us improve our services, performance and User experiences. These providers may use Cookies or similar identifiers to perform their services, and may combine the information that they collect about you on our Platform with other information that they have collected. This policy does not cover such third parties' use of the data.

6. Third Party Advertising

We work with third parties such as ad networks to serve advertisements on third-party websites or other media, and to evaluate the success of our advertising campaigns, including Facebook, Google and others (both Facebook and Google offer additional ways to opt out of certain advertising activities, and maintain their own privacy policies that address their interest-based advertising services). We also may work with third parties to display ads on our Site.

Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. This enables us and these third parties to target advertisements to you for products and services in which you might be interested, based upon your activities on our Site and other websites. These third-party cookies and other technologies are governed by each third party's specific privacy policy. We may provide these third-party advertisers with information about Users, or allow them to collect certain information through our Site or Platform (e.g., IP address and demographic information), but we do not disclose your name or contact information.

You can also opt-out of receiving behaviorally-targeted ads from many companies via the consumer choice tools created under self-regulation programs in many countries, such as the US-based aboutads.info choices page or the EU-based http://www.youronlinechoices.com.

Opting out from one or more companies listed on the respective opt out pages noted above, will opt you out from those companies' delivery of interest-based content or ads to you based upon your activities on multiple websites, but it does not mean you will no longer receive any advertising through our Site or Platform or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies, or you subsequently delete your cookies, your opt-out may not be effective. Additional information is available on the websites listed above.

7. Plug-ins and Social Media Widgets

The Site and Platform may include third-party social media features and widgets, such as the Facebook "Like" button and "Share this" button, as well as other interactive mini-programs that run on the Site and/or Platform and/or on third-party websites, and enable certain features to work (e.g., blogs and comments). These features may collect your IP address and which page you are visiting, and may set a cookie to enable the feature to function properly and for other purposes. You also may have the option of posting your activities relating to the Site, Platform and/or Services to social media; you acknowledge that if you choose to use this feature, others on social media will be able to view such activity. These third-party features are subject to the privacy policies of those third parties.

8. Third Party Profile Pages and Websites

Third party businesses like Workrooms, Designers and Vendors may maintain profile pages on the Site or Platform, and we may host websites using the Site or Platform for them. These businesses and QUIPA may collect certain information, including your communications, sent through these profile pages and websites. QUIPA's use of information we collect (including through websites we host) is governed by this privacy policy, but third party use of any information collected, or submitted by you through the Site or Platform, is subject to their own policies and practices.

9. Choice and Access to Your Personal Information

You have certain choices about how to control your data. If you have an account, you may modify your profile information by logging into your account and updating your profile.

If you do not have an account — for example, because you submitted a quote request as a guest, because you received a quote request that a designer addressed to you, or because someone else provided us with information about you — you can contact us at support@quipa.com to ask what information we hold about you and to ask us to correct or delete it. Where the information was provided to us by another person, we may need to refer you to them, and may ask for their help in responding.

Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time, and we may maintain copies as part of our business records.

10. Account Termination and Data Retention

If you close your account, unless prohibited by applicable law, postings or comments you provided to the Site or Platform prior to your account closing may remain public. We also may retain information about you for the purposes authorized under this Privacy Policy, including a copy of your account information as part of our business records, unless prohibited by law.

Quote requests submitted without an account. Where you submit a quote request without creating an account, we retain that request and the information it contains for twelve (12) months, so that you can retrieve or resend it and so that the workroom you sent it to can access it. After that period we delete it, unless you have since created an account, in which case it is kept with your account and retained under the terms above.

Session recordings. We retain session recordings for no longer than twelve (12) months, after which they are deleted.

Access links. A link we send by email giving access to a quote request expires sixty (60) days after it is sent. Expiry of a link does not by itself delete the underlying request, which is retained as described above.

11. Children

The Site, Platform and Services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child's account.

12. Security

We have implemented security safeguards to protect the personal and business information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure – so we cannot guarantee its absolute security. Unauthorized entry or use, hardware or software failure, and/or other factors, could compromise the security of User information at any time. You should take certain steps to protect your account and personal and business information as well, such as by choosing a strong password and keeping such password private, and logging out of your account when you are finished using it.

13. International Transfers of Personal Information

QUIPA may have operations in several countries. Your information may be transferred to and processed in the United States (or any other country where we, our affiliates, subsidiaries, agents and service providers operate) and processed there. Data protection laws differ among jurisdictions, and the United States and these other jurisdictions may not provide the same level of protection for personal information as your jurisdiction of residence. You understand that your information may be stored in or accessed from the United States and/or these other jurisdictions. You understand that law enforcement agencies in the United States and these other jurisdictions may access and use your information for the purposes of investigation and law enforcement. By using our Platform, you consent to the transfer and use of your information to the U.S. and other jurisdictions, as set forth in this paragraph.

14. Links to Other Services

The Site contains links to third-party sites that are not controlled by us. Please be aware that we do not control and are not responsible for the privacy policies and practices of such sites. We encourage you to be aware when you leave the Site and Platform and read the privacy policies of each and every site you visit. This Privacy Policy applies only to information collected by our Site and Platform.

15. Modifications and Updates to this Privacy Policy

We may revise this privacy policy from time to time. If we make material changes to this Privacy policy, we may notify you by email or by posting a notice on the Site or Platform. By continuing to access or use the Site or Platform after those changes become effective, you agree to be bound by the revised Privacy Policy.

16. Your Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of personal information to third parties for such third parties' direct marketing purposes; in order to submit such a request, please contact us at support@quipa.com.

California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to support@quipa.com.

17. Contact Us

If you have questions or comments about this Privacy Policy, please feel free to contact us at support@quipa.com.

QUIPA